Some American Express customers found themselves on the receiving end of many more Membership Rewards points than expected.
The company declined to specify how many customers got extra points or how many additional points landed in some accounts. “An extremely small percentage of our membership awards accounts were affected,” said Backs, who advised account holders with questions to call the number on the back of their cards.
AmEx, which values the points at 2.5 cents a piece, could charge customers for using points erroneously placed in their accounts, said Leff, who advises those in that situation to wait and see what AmEx does.
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