More Flights Arrive on Time, But Customers Still Complain

plane-50893_640According to statistics, more airline flights have been arriving on time, and yet customer complaints keep rising.

The U.S.Department of Transportation said Thursday that the nation’s leading carriers posted an on-time rate of 80.3 percent in August. That was better than the 78.1 percent mark in July and 77.7 percent the previous August.

Delta Air Lines had the best on-time rate, 85.5 percent, followed by Alaska Airlines at 82.9 percent.

Complaints most frequently concern delayed flights, but baggage or ticketing problems, customer service and fares are also included.

Two domestic flights in August were stuck on the tarmac longer than three hours, which could trigger violations of federal rules. One was a Delta flight delayed at Orlando, Florida, and the other was a PSA Airlines flight held up at Charlotte, North Carolina. PSA operates US Airways Express flights.

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Photo courtesy of: Holgi